|
|
|
AltiWare CE Feature Outline
|
Full Featured PBX
AltiWare CE includes the switching capability found in standard PBX and key phone systems, plus much more. AltiWare CE is more than a phone system. It's a complete communications server.
- One-Number-Access-allows callers to find you at up to four different locations
- Call Forwarding-configurable on the handset, in voice mail or via a Web browser
- Conference Calling-up to 6 parties
- Call Transfer-within or outside company
- Centrex Transfer- via public network
- Caller ID Detection and Extended Caller ID-sends numeric caller ID to Caller ID capable phone or equipment
- Call Waiting-ability to handle two callers
- Multiple Call Waiting-allows handling of multiple calls by placing callers in queue rather than having to send them to voice mail or to another extension
- Distinctive Call Waiting Tone- internal, external and operator calls
- Virtual Extensions- supports up to 1000 virtual extensions
- Transfer Caller to Auto Attendant
- Transfer Caller into Voice Mail
- Music or Message on Hold
- Call Park and Call Pickup- up to 50 calls can be parked at an extension or up to 100 calls at a system ``location"
- Hands-Free Mode- Intercom answer
- Overhead Paging
- System and Station Speed Dial
- Dial Last Caller
- Do Not Disturb
- Operator Off-Line
- Outside Call Blocking
- Station LogIn/LogOut- move your extension from one phone to another without having to re-wire or re-configure at system administration console
- DID/Loop/Ground Start Trunk Interface
- Distinctive Ringing- internal, external and operator calls
- Toll Restrictions
- Consultation Transfer
- Dual Tone Mute Mode
- Power Failure Transfer- in the event of a power outage, the system automatically connects the first trunk with the first extension to provide an emergency line
|
Automated Attendant
The AltiGen Auto Attendant may be
used primary or secondary to a live operator. Callers can key in a specific extension or
dial by name to quickly and easily reach their intended party. AltiGen' s Auto Attendant
is easy to use with programmable menus that usher callers to their destination.
After hours, it can be used to relay company or product information. Users can easily
access their voice mail and numerous other features using the Auto Attendant. Key features include:
- 16 Auto Attendants
- 8-Level Programmable Menus-direct callers to a specific department or information by providing more options
- Primary or Backup to Receptionist
- Prompt and Courteous Processing of Calls
- 24 Hour Availability
- Schedule-Based Call Processing- route calls differently for different times of the day
- Dial By Name and Name Directory Service
- System Call Back- to avoid high toll fees by calling from public phones or using calling cards
- Message Only Mailboxes
|
Voice Mail
AltiWare CE provides powerful voice mail capability designed
expressly for the fast tracked business. With traditional phone systems, adding
voice mail generally requires connecting a separate voice mail server or purchasing extra
add-on cards. AltiWare CE includes a feature packed voice mail system providing for
virtually an unlimited number of permanent or guest users. Key features include:
- Message Sending
- Message Management- delete, replay, save, review, forward, reply
- Boomerang- call person that left a message by pressing one key and then return to voice mail after completing the call
- Message Notification- to extension, pager or external phone number
- Private Messaging- leave a private message for an expected caller who is hard to reach
- Urgent or Future Delivery
- Remote Voice Mail Access
- Make a Call from Voice Mail- allows mobile workers and telecommuters to benefit from corporate phone rates when away from the office
- Time Stamp
- Broadcast Messages
- Rewind or Fast Forward through Messages
- Reminder Calls
- Information-Only Mailbox
|
Automatic Call Distribution
AltiWare CE provides Workgroups and Call Queuing capability for informal call center applications. Traditionally a very expensive add-on, this is an
important tool for increasing productivity within your organization. AltiWare CE supports
up to 32 workgroups, with up to 64 members per group. If all lines are busy in a
workgroup callers are forwarded to a queue and distributed on a first available member or
round robin basis. While in queue callers can be played music or a sequence of recorded
messages. Your customers have the option of transferring out of the queue to the operator
or voice mail at any time. Whether you have 3 people or 80 people, you can handle your
incoming calls more efficiently and provide customer service on par with Fortune 500 companies. Key features include:
- 32 Workgroups
- 64 Members per Workgroup
- Multiple Workgroup Membership
- Workgroup LogIn/LogOut
- Workgroup Call Pickup-pickup calls that are ringing in a specific workgroup
- Call Queuing
- Call View Java Applet-using a Java capable web browser, view work group activity such as the number of calls in queue, the number of calls taken by each member and the average call length
- Flexible Call Distribution Options- Customers may be forwarded to first available workgroup agent or distribute callers on a round robin basis
- No Answer Handling-If the workgroup does not answer choose whether customers are forwarded to member voice mail, work group voice mail or the auto attendant
- Call Wrap-Up Time- an interval between calls to allow a workgroup member to prepare for the next call
- Customized Beginning and Interval Prompts for Each Workgroup
|
Internet Integration
AltiGen expands telecommunications through the Internet to provide solutions worldwide. Use a Web browser to manage your personal phone settings and messaging options from anywhere, at anytime. Key features include:
- AltiReach Web-Based Management - configure your phone settings such as One-Number-Access, Call Forwarding, Message Notification from anywhere, at anytime using a Web browser
- CallView Java Applet - view calls in queue, busy lamp fields, caller ID, and handle multiple calls using a Java-enabled Web browser
- WorkgroupView Java Applet - view work group call status, view calls in queue, busy lamp fields, caller ID, agent status and average length of calls using a Java-enabled Web browser
|
Messaging
AltiWare CE also provides electronic mail capability for organizations using a LAN. Since Internet e-mail standards are supported, you can send and receive voice and e-mail messages using any SMTP/POP3 e-mail client. Key features include:
- SMTP/POP3 E-mail Server
- Mixed-Media Messaging- easily attach voice messages to e-mail messages as playable sound files
- One Post Office Box for All Messages- retrieve voice, e-mail or Mixed-Media messages via your SMTP/POP3 e-mail client
- Mail Forwarding- forward e-mail, voice mail or both to another server or mailbox, on a system wide or per-user basis
|
System Administration
AltiWare CE is unsurpassed in ease of administration. Intuitive Windows interface and automatic configuration features make AltiWare CE a breeze to administer. Key features include:
- Intuitive Graphical User Interface
- Automatic System Configuration
- Runs as NT Service- without having to login to Windows NT, providing a higher level of security
- Access Restriction
- AltiAdmin Remote Administration
- System and Call Detail Reporting
- Automatic Database Backup
- Channel Volume Configuration
- Rate Tables
- Multiple Extension/Trunk Modification
|
Minimum System Requirements
In addition to the following requirements listed below, one (1) AltiWare CE license is required per server.
- IBM/PC AT compatible system with adequate number of full size ISA slots
- AltiGen's Quantum Board (Rev. C or higher)
- Intel 166MHz Pentium processor or better
- Windows NT Server with Service Pack 3 (or higher) installed
- 128MB RAM
- 1GB Hard Drive, 4GB recommended (20MB for AltiWare and the rest for system configuration and message storage)
- 3.5" 1.44MB Floppy Disk Drive
- CD ROM Drive
- SVGA Video Card with 256 color display
- High Resolution Monitor (1024 x 768)
- Keyboard and Mouse
|
|
E-Mail us now!
